If you want to return a item. Just send us an email at info@gulabhomes.com with the original bill with 2 days after receiving the item. We will initiate the return process.

If you wish to make an exchange, please request a return for the original order and place a new order online for the alternative items.

We will email you a prepaid shipping label and schedule a pickup at your location at your earliest convenience. We will find the lowest available rate in order to minimize the cost of return shipping that will be deducted from your refund.

Nobody likes restocking fees, and we do all we can to avoid them. Please unwrap your merchandise carefully, keeping in mind that merchandise can only be returned unassembled and in its complete original packaging. We understand that packaging will be opened for initial inspection, and we expect a reasonable amount of wear from shipping and handling. However, any merchandise that is returned with damaged packaging may be subject to a minimum 15% restocking fees. Fees are based on the price of the item before any applied discounts. Assembled items and any items without complete and undamaged original packaging, including those unwrapped and assembled by a White Glove delivery service, cannot be returned.

Merchandise returned without authorization will be refused and shipped back to the customer at their expense. Shipments that are refused by the customer are considered returns and applicable charges will be deducted from your refund. Refunds are processed and appear on the original payment method within 1-5 business days. Shipping paid by the customer at the time of purchase, if applicable, is not refundable. All items shipped to the United States as well as some items such as mattresses, blankets, rugs, pillows, cushions, items labelled “final sale”, artwork, paintings, framed wall art, clearance items, open box items, special orders, artificial plants, and items assembled at or after delivery, are non-returnable.

It is the responsibility of the customer to ensure that any item(s) will be deliverable based on careful consideration of the dimensions of the item(s), as stated on the website’s product listings, and any potential limitations of the customer’s dwelling. Any order that is not able to be delivered or is returned or refused due to limitations of a dwelling that prevent delivery, will be subject to a 20% restocking fee as well as the cost of return shipping.3